Elevate K-12 Regional Operations Manager interview questions

Applied online. Received emails from two different people (Vp of global operations and talent acquisition manager) to set up an interview. My interviewer was really good. We had a great discussion. My only gripe was that the role is titled "Regional Operations Manager" (Which I have plenty of experience in) but it's more like a customer service/success position. Was a little offput by that and surprised that I wasn't chosen (given my extensive background in operations) but like I said it's not your typical operations role. If there is a line drawn in the sand for a certain criteria then maybe the job posting should be titled as so. I do have commend my interview since they did actually call me to let me know I wasn't chosen rather than sending the typical automated response.

It was a standard phone screening. Interviewer was very midwestern nice. I was told I should expect a follow up interview within 1-2 weeks. Followed up a couple of times over the course of 5-6 weeks. Finally I received a generic rejection email on the Wednesday before Thanksgiving. It seemed particularly tactless after not being organized enough to offer candidates accurate information about the timeline that they would send this kind of email on the eve of a family holiday.