I applied online. I interviewed at Entrata (Provo, UT) in May 2016
Interview
Just had one in person interview. Asked about my experience with customer support. Gave me an easy scenario of how to handle a problem that could come up on the job.
Interview questions [1]
Question 1
How much experience do you have with customer support?
Went through a screening call plus 2 rounds and was told there would still be "several" more rounds. Ultimately decided that wasn't a place I wanted to work if they couldn't make decisions and take action in a timely manner.
Interview questions [1]
Question 1
What was the biggest win of my career? Describe what was sold, my role, and the negotiation process.
I applied online. The process took 3 weeks. I interviewed at Entrata (Lehi, UT) in Dec 2024
Interview
Followed the structure of a phone screen with recruiter, 1-1 with the team lead then panel that was 4-1 where I did a small sales presentation. Nothing was overly difficult or pressure cooker, very conversational and curious about my process and way I think.
Interview questions [1]
Question 1
Give us an example of how you handle objections to a deal?
Easy interview process. Everyone was great with communication. 10/10 experience. It took less than two weeks to go through the whole process. I appreciate them being so understanding and accommodating.
Customer Service Representative applicants have rated the interview process at Entrata with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Entrata overall takes an average of 17 days.
Common stages of the interview process at Entrata as a Customer Service Representative according to 8 Glassdoor interviews include:
Presentation: 17%
Group panel interview: 17%
Skills test: 17%
One on one interview: 11%
Phone interview: 11%
IQ intelligence test: 11%
Drug test: 6%
Personality test: 6%
Background check: 6%
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