Customer Service and Sales Representative applicants have rated the interview process at Equity Residential with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 74.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service and Sales Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Equity Residential overall takes an average of 14 days.
Common stages of the interview process at Equity Residential as a Customer Service and Sales Representative according to 2 Glassdoor interviews include:
Group panel interview: 29%
Drug test: 29%
Background check: 14%
Phone interview: 14%
Skills test: 14%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at Equity Residential (Scottsdale, AZ)
Interview
Equity finds a lot of people at job fairs. Bring a resume and be prepared for on the spot preliminary interview. Dress for success. You cannot have a criminal record of any kind and you should know all your previous employers, home addresses etc.
Interview questions [1]
Question 1
STAR questions. Describe a time when you encountered a customer who was upset and turned the situation around.
I applied in-person. The process took 1 week. I interviewed at Equity Residential (Scottsdale, AZ) in Jun 2015
Interview
BEHAVIORAL INTERVIEW - be prepared to answer "Tell me about a time..." questions. Hard to come up with answers for that kind of stuff on the fly. Best to be prepared.
Interview questions [1]
Question 1
Tell me about a time when the situation was unclear and you had to make a decision. How did that go?
Tell me about a time when you had to deal with a difficult customer and what did you do to save that.
Tell me about your personal brand.