Eversource Energy Customer Service Representative CSR interview questions

The interview process begins with a phone interview discussing work experience with my resume reviewed. If they are interested they required you to take two computer tests that could take about an hour to complete. The first test was a general computer knowledge test. If passed, moved to second test on phone listening skills, direction following, ability to move quickly through database system, and product knowledge. If passed, you are offered an in person interview with team manager and team supervisor on another day. This interview was very formal and had a very rigid atmosphere. I was informed each would be taking turns asking specific types of questions that would require me to answer in specific ways depending on the questions asked. My responses should include a personal experience, or if needed respond as if I was on a simulated call, or to respond with what my reaction would be to a certain situation. All the questions were difficult to quickly answer and they were looking for in-depth or detailed reasoning and explanations. In the end I was asked to quickly type a couple paragraphs about anything I wanted write, personal or professional, that related to a proud moment or event in my life. This tested my ability to quickly think when having to send email correspondence to a customer or interoffice employees. I was instructed to return to the manager's office when completed and they would escort me out, letting me know by the end of the week if they would offer me the position. This ended the interview process.