Customer Service Representative applicants have rated the interview process at Firstsource Solutions with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 59.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Firstsource Solutions overall takes an average of 5 days.
Common stages of the interview process at Firstsource Solutions as a Customer Service Representative according to 24 Glassdoor interviews include:
One on one interview: 20%
Drug test: 18%
Skills test: 18%
Background check: 16%
Phone interview: 9%
Personality test: 8%
IQ intelligence test: 5%
Presentation: 4%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 2 weeks. I interviewed at Firstsource Solutions in Dec 2014
Interview
This was not a real interview. I was given a two minute overview and then asked my availability. The whole process took less than 30 minutes. At the end I was told my starting salary, how bonuses were supposed to be obtained and my training start date.
The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role.
The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled it.
I applied online. I interviewed at Firstsource Solutions (Melbourne) in May 2026
Interview
Easy to find location with a professional and welcoming atmosphere. The interview panel was friendly, approachable, and made me feel comfortable throughout the process. Everyone was very welcoming, and smart casual attire was appropriate. I would definitely recommend attending an interview with this company.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates