Is it hard to get hired as a Customer Service Representative (CSR) at Five Star Call Centers?

Customer Service Representative (CSR) applicants have rated the interview process at Five Star Call Centers with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 71.4% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Customer Service Representative (CSR) at Five Star Call Centers?

Candidates applying for Customer Service Representative (CSR) roles take an average of 3 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Five Star Call Centers overall takes an average of 5 days.

Where can I find Five Star Call Centers interview experiences by job title?

Customer Service Representative (27) ; Customer Service Representative (CSR) (7) ; Customer Success Associate (6) ; Call Center Representative (4) ; Customer Service Associate (3) ; Customer Service (CSR) (2)

Five Star Call Centers Customer Service Representative (CSR) Interview Questions

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Five Star Call Centers

Interviews

Customer Service Representative (CSR) Interview

Sep 1, 2021

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 2 days. I interviewed at Five Star Call Centers (Sioux Falls, SD) in Sep 2021

Interview

Had two phone interviews, 1st with HR, 2nd with Supervisor. 3 weeks training and all work will be performed in-house. Both interviewers asked I prefer scripted calls vs. troubleshooting calls

Interview questions [1]

Question 1

Are you aware this is an in-house position?

Answer question

Other Customer Service Representative (CSR) Interview Reviews for Five Star Call Centers

Customer Service Representative Interview

Oct 21, 2025

Anonymous Interview Candidate

No offer

Negative experience

Average interview

Application

I applied online. The process took 2 days. I interviewed at Five Star Call Centers in Oct 2025

Interview

The interview process starts with a phone interview. I received an email inviting me for this phone interview, only to be stood up/ receive no call at the scheduled time.

Interview questions [1]

Question 1

They never ended up calling me at the scheduled time.

Answer question

Customer Service Representative Interview

Feb 18, 2025

Anonymous employee

Accepted offer

Neutral experience

Easy interview

Application

I applied online. The process took 2 days. I interviewed at Five Star Call Centers (Sioux Falls, SD)

Interview

Short and direct with a focus on background in customer service and addressing clients/ members. Also asked about availability, specifically on weekend availability during the busy season.Was told training would be short and that was an understatement.

Interview questions [1]

Question 1

Past work experience relating to customer service.

Answer question

Five Star Call Centers response

Thank you for your feedback! We appreciate you taking the time to share your experience. The training time is covered and listed in your offer when you sign off, so expectations are clear from the start. If additional training is ever needed, we encourage you to connect with your manager for further support. We value your insights and wish you the best in your role!

Customer Service Representative Interview

Jul 19, 2024

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I interviewed at Five Star Call Centers (Sioux Falls, SD)

Interview

Quick hired same day applied. Not a thorough process. Basic questions just to see if you’re competent. There is a phone test that consists of 5-10 questions. They also ask for a recording of your voice to learn how you sound over the phone

Interview questions [1]

Question 1

Have you worked remote before

Answer question

Five Star Call Centers response

Thank you for the feedback.

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Customer Service Representative (CSR) Interview

Sep 1, 2021

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 2 days. I interviewed at Five Star Call Centers (Sioux Falls, SD) in Sep 2021

Interview

Had two phone interviews, 1st with HR, 2nd with Supervisor. 3 weeks training and all work will be performed in-house. Both interviewers asked I prefer scripted calls vs. troubleshooting calls

Interview questions [1]

Question 1

Are you aware this is an in-house position?

Answer question

Other Customer Service Representative (CSR) Interview Reviews for Five Star Call Centers

Customer Service Representative Interview

Oct 21, 2025

Anonymous Interview Candidate

No offer

Negative experience

Average interview

Application

I applied online. The process took 2 days. I interviewed at Five Star Call Centers in Oct 2025

Interview

The interview process starts with a phone interview. I received an email inviting me for this phone interview, only to be stood up/ receive no call at the scheduled time.

Interview questions [1]

Question 1

They never ended up calling me at the scheduled time.

Answer question

Customer Service Representative Interview

Feb 18, 2025

Anonymous employee

Accepted offer

Neutral experience

Easy interview

Application

I applied online. The process took 2 days. I interviewed at Five Star Call Centers (Sioux Falls, SD)

Interview

Interview questions [1]

Question 1

Past work experience relating to customer service.

Answer question

Five Star Call Centers response

Customer Service Representative Interview

Jul 19, 2024

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I interviewed at Five Star Call Centers (Sioux Falls, SD)

Interview

Interview questions [1]

Question 1

Have you worked remote before

Answer question

Five Star Call Centers response

Thank you for the feedback.

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