Customer Service Specialist applicants have rated the interview process at Frito-Lay with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 11 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Frito-Lay overall takes an average of 20 days.
Common stages of the interview process at Frito-Lay as a Customer Service Specialist according to 2 Glassdoor interviews include:
Group panel interview: 29%
Phone interview: 29%
Drug test: 14%
Skills test: 14%
IQ intelligence test: 14%
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I applied online. The process took 2 weeks. I interviewed at Frito-Lay (Saint Louis, MO) in Jan 2021
Interview
The interview process was pretty easy and straightforward. It was a virtual interview where I was asked situational questions with an expectation to answer in the STAR method. For the most part they were just confirming that I was comfortable doing the role, being on my feet for long hours, and working hard hours.
Interview questions [1]
Question 1
What was a challenging situation that you have been in and what did you do to solve the issue
I applied online. The process took 1 week. I interviewed at Frito-Lay (King of Prussia, PA) in Nov 2017
Interview
Phone interview, In person interview with 2 people , the interview was basic questions the one guy was nice the other looked like he didn’t even want to interview but overall it was Okay .
Interview questions [1]
Question 1
Tell me about a time you dealt with an unsatisfied customer.. what steps did you take and how did you handle the situation
I applied online. I interviewed at Frito-Lay (Lake Forest, CA) in Jun 2017
Interview
I applied and received an email a few hours later asking me to come in for an orientation and then an interview after the orientation. During the orientation they described the job duties, hours, pay benefits etc. I was in a room full of other candidates. I don't think an orientation before an interview was a good idea. First of all, none of us know if we will get hired but we are sitting in this room for over an hour listening to all the perks/info about this job. It gets everyone hyped and excited to work here only to find out that we do not get a call back after an interview and we do not get the job. Wasted time sitting during orientation. They shouldn't waste a group of people's time like that when they only select a few candidates for hire. They called me back a few days later to offer me a different position, which is on call and only 10-15 hours a week at $12 an hour when I originally applied for a full time scheduled position at $18 an hour.
Interview questions [3]
Question 1
Describe a time where you worked on a project with a group, what was your role and what were the results of the project