I applied online. The process took 4 weeks. I interviewed at FullStory (Atlanta, GA) in Sep 2022
Interview
Long, process. Ended up switching hiring manager towards the end of the process who was completely different personality. Got along with everyone else but he was quite awkward. When I asked for feedback at the end they said they wanted someone with more tech experience, but they must not have seen my resume-years worth.
I applied online. The process took 3 weeks. I interviewed at FullStory in Feb 2024
Interview
Average interview process. Recruiter, Hiring Manager, a presentation.
I appreciated that they were 30-45 minute meetings tops, felt like they were respecting my time. But the generic rejection email with no offer for a chat didn't leave the best taste in my mouth.
Was willing to overlook poor Glassdoor reviews after speaking with some great people, but nothing too notable to report here.
Interview questions [1]
Question 1
How do you ensure your customers are seeing value?
Candidates applying for Customer Success Manager roles take an average of 25 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at FullStory overall takes an average of 21 days.
Common stages of the interview process at FullStory as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 25%
Presentation: 25%
One on one interview: 25%
Group panel interview: 13%
Skills test: 13%
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