Call Center Representative applicants have rated the interview process at Gap with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 6 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Gap overall takes an average of 13 days.
Common stages of the interview process at Gap as a Call Center Representative according to 4 Glassdoor interviews include:
Phone interview: 33%
Group panel interview: 25%
Background check: 25%
Drug test: 8%
Presentation: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at Gap
Interview
Fast , they ask you the back ground of your jobs, why you left and what can you bring to this company. The lady who called me offered me a interview on zoom with other people. Then I got the job drove to their offfice and filled paperwork out
I applied online. The process took 1 week. I interviewed at Gap (Rocklin, CA) in Sep 2012
Interview
I applied to The Gap Direct's call center on a Wednesday and received a call back within a week. I was asked to interview in a group setting with, what ended up being, 6 other individuals. We were all asked five questions and we were to answer them in depth. I noticed some other applicants didn't answer all parts of the questions which was unfortunate. Out of the 6, only two were offered positions. I was called back within two hours (praise God!) and offered $ 12.00/hr. Starting salary is $10.10/hr and it is evaluated by experience. I didn't have any call center experience, but I was formerly a buyer and had 10 years of customer service and retail experience. Customer service and self starting/ownership of your position were greatly emphasized.
Interview questions [1]
Question 1
The questions were pretty straight forward. One of the questions was what is a goal that you have set for yourself that may have been difficult, but that you accomplished. How did you accomplish it?