Case Manager applicants have rated the interview process at Genentech with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 47% positive. To compare, the company-average is 68.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Case Manager roles take an average of 19 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at Genentech overall takes an average of 33 days.
Common stages of the interview process at Genentech as a Case Manager according to 19 Glassdoor interviews include:
Group panel interview: 23%
One on one interview: 23%
Phone interview: 20%
Drug test: 10%
Background check: 10%
Presentation: 8%
Skills test: 5%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. I interviewed at Genentech (South San Francisco, CA) in Oct 2015
Interview
The interview asked your typical interview questions to demonstrate how you work in a team, any pertaining experience, and past experience in customer service. The interview team are not all people you will work with in the future, but they did seem very intrigued and engaged on what you have to say. Try to ask as much questions as you can about the next few months so you know what you are getting yourself into.
Interview questions [1]
Question 1
Name an instance where you had a difficult experience and how you dealt with it?
I applied online. The process took 2 weeks. I interviewed at Genentech
Interview
There are usually two rounds with different set of managers. Sometimes they will bring in a full time employee in the panel too. Usually there’s around five questions surrounding the competencies. From my experience with multiple interviews, they really want you to focus on what you did, your behavior, or thought process in achieving your results.
Interview questions [1]
Question 1
Name a time where you had a difficult customer. What was the results?
Not a great atmosphere when your a temporary worker. Almost all the benefits and fun perks go to full time employees. They treat you very differently if you are a temp.
Interview questions [1]
Question 1
What would you do in a difficult situation related to customer service
First part of the interview process is recording yourself answering some questions and scenarios. The recording lets you choose when to start. You won't be able to go back and change what you say.
Interview questions [1]
Question 1
What would you do in this situation (changes) and why are you qualified?