I applied online. The process took 1 day. I interviewed at Genpact (Mumbai) in Feb 2021
Interview
2 rounds of selection, general and manager operations round. Checked fluency in English, asked general questions about company and bpo sector , why bpo is best for freshers starting their career
Went great 👍🏾 got the offer easy questions , started work within 2 weeks of applying online. The process was very smooth and super fast ! They were really transparent upfront about the mandatory OT which I did not mind because who don’t wanna make extra bucks
Interview questions [1]
Question 1
Name a time where you had to go above and beyond for a customer?
I applied online. I interviewed at Genpact (Gurgaon, Haryana) in Jan 2026
Interview
Nice and short for freshers around 5min. For experienced candidates around 30mins but nothing really difficult just what was your role in previous companies. For freshers question about internships or freelance experience if any.
there are 2 rounds or 3. first is just screening and second is interview. the screening round will guide you what the interviewer is looking for. so it easy. you just need good english.
Customer Service Representative applicants have rated the interview process at Genpact with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 62.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Genpact overall takes an average of 18 days.
Common stages of the interview process at Genpact as a Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 15%
Skills test: 15%
Personality test: 13%
Background check: 12%
Drug test: 8%
IQ intelligence test: 8%
Presentation: 7%
Group panel interview: 5%
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