Interview is quite complex, 1 language assesment by phone, and 1 one on one interview with a role play test. Questions about your personality, how would you describe yourself, and hou your ex colleagues will describe you.
Help Desk Technician applicants have rated the interview process at Genpact with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
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