Cashier applicants have rated the interview process at Goodwill with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 63.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Cashier roles take an average of 7 days to get hired, when considering 100 user submitted interviews for this role. To compare, the hiring process at Goodwill overall takes an average of 11 days.
Common stages of the interview process at Goodwill as a Cashier according to 100 Glassdoor interviews include:
One on one interview: 35%
Background check: 18%
Drug test: 16%
Skills test: 12%
Phone interview: 8%
Personality test: 4%
Presentation: 4%
Group panel interview: 3%
Other: 2%
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I applied online. The process took 1 week. I interviewed at Goodwill (Carpentersville, IL) in Apr 2015
Interview
Went in and meant with what ended up being a team leader. Basic customer service interview questions asked. Nothing to special. The whole interview was about twenty minutes or so from the time I walked in the front door, until exiting the store.
Interview questions [1]
Question 1
Q: Explain a time you had a negative experience with a customer and what did you do to resolve the issue?
Easy; straightforward. There were two managers. One asked questions about my job history and the other asked questions about my experience being a cashier at the previous job I worked.
Process was pretty straight forward. Asked a few questions, shared about my experience, and was able to ask any clarification questions. Good experience even though I didn’t take the role
Interview questions [1]
Question 1
Have I worked in customer service or retail before?
I applied through college or university. I interviewed at Goodwill (Maryland Park, MD) in Feb 2026
Interview
Was too easy should’ve know it was gonna be a terrible job from the jump but oh well I guess i quit my first day so good luck to anyone who wants work work there cause I sure didn’t. They treat their employees like garbage for 16.00 an hr I’ll be damned