I applied online. The process took 1 week. I interviewed at Grady Health System (Atlanta, GA) in Jun 2015
Interview
I received a call to schedule an interview less than a week after applying. The Human Resource department was on top of their game and getting to the interviewer was a very seamless process. I interviewed with a supervisor for about 30-45 minutes where they used a worksheet to ask questions about how my education and previous work experience would benefit me in this position. There were a few situational questions (i.e. "Tell me about a time when...") and some were redundant, in my opinion. I asked about training opportunities, obtaining CPAR certification, and growth opportunities within the Patient Access department and the interviewer SEEMED very impressed and even said they were "all about advancement." The interviewer said they would have a decision in the next 2-3 days and provided me with next steps: receiving a call from HR, coming in for orientation, meeting the Director, etc. that I interpreted to mean I would be getting an offer.
I did not receive an offer and through the grapevine found out that the interviewer felt I "only applied to get in the door" at Grady. I have to say that not getting the job for that reason, and not because of a perceived inability to perform the job successfully, leaves a sour taste and negative impression of Grady's leadership. The interviewer had ample time to review my education and work history before contacting me for an interview so it seems a waste of our time and energy to complete it knowing that I exceeded the qualifications they were looking for.
Interview questions [2]
Question 1
How do you feel your education will help you succeed in this position?
The interview was easy— The interview was online. They asked the usual Call center interview questions. It is a healthcare environment, so they wanted to see if you are a service-orientated person. How many calls have you taken? What does time management mean to you?
Interview questions [1]
Question 1
what is the difference between empathy and sympathy
I applied online. The process took 4 weeks. I interviewed at Grady Health System (Atlanta, GA) in Dec 2022
Interview
You're asked if you can work the following hours. Which is shown to you on a piece of paper. There are about 5 different shifts displayed. If you're not able to work any of those shifts the next question will be why.
Interview questions [1]
Question 1
Do you know what the job entails? Why do you want to work here?
I applied in-person. The process took 2 weeks. I interviewed at Grady Health System (New York, NY)
Interview
I applied and about 3-5 days later I was contacted via phone to set up an interview. After I confirmed my time and day I received an official email for the interview from HR.
Interview questions [1]
Question 1
There were a lot (5-6) typical situational questions, nothing extremely hard. I am in school for a nursing degree so they did ask me why am I interested in Patient Access. Other than that, a lot of the questions were your typical interview questions.
Patient Access Representative applicants have rated the interview process at Grady Health System with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 72.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Patient Access Representative roles take an average of 18 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Grady Health System overall takes an average of 31 days.
Common stages of the interview process at Grady Health System as a Patient Access Representative according to 5 Glassdoor interviews include:
One on one interview: 33%
Background check: 22%
Other: 11%
Personality test: 11%
Drug test: 11%
Group panel interview: 11%
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