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      Greenway Health

      Part of Vista Equity Partners

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      Customer Success Manager (CSM) Interview

      Jan 29, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Greenway Health in Nov 2025

      Interview

      It was a relatively normal recruiter screening and the person I met in the first round was lovely, but then they wanted another round with a presentation that was super vague - basically make a sample success plan to show a new customer that had experienced a turbulent onboarding. I spent a few hours creating the slides and data. When I got to the panel interview, I started the presentation and one of the panel members acting as the pretend CEO of the "new company" started yelling at me about their poor implementation and demanding compensation for their terrible experience. Every time I tried to move forward on the slides, he would yell more. I stopped and asked the panel what was going on and they responded that these were the kind of people I would be dealing with and they wanted to see how I would react. So strange, so uncomfortable. I had no interest in moving on with Greenway after that experience and they apparently felt the same as I got a generic rejection email 6 weeks later - on Christmas morning.

      Interview questions [1]

      Question 1

      Present a success plan to a customer that was recently onboarded and had a poor implementation experience.
      Answer question

      Greenway Health interviews FAQs

      • Common stages of the interview process at Greenway Health as a Customer Success Manager (CSM) according to 1 Glassdoor interviews include:

        Presentation:  25%

        Group panel interview:  25%

        Phone interview:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Claims Analyst(60) ;
        2. Software Engineer(47) ;
        3. Account Executive(20) ;
        4. Associate Software Engineer(20) ;
        5. Manager(16) ;
        6. Sales(16) ;
        7. Customer Support Technician(14) ;
        8. Senior Software Engineer(13) ;
        9. Software Development Engineer In Test (SDET)(13) ;
        10. Customer Care Specialist(11) ;
        11. Customer Support(10) ;
        12. Project Manager(10) ;
        13. Analyst(9) ;
        14. Senior Analyst(9) ;
        15. Software Developer(9) .


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