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      Greenway Health

      Part of Vista Equity Partners

      Engaged Employer

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      Related searches: Greenway Health reviews | Greenway Health jobs | Greenway Health salaries | Greenway Health benefits
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      Customer Support Technician Interview

      Jan 8, 2015
      Anonymous employee
      Birmingham, AL
      Accepted offer
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Greenway Health (Birmingham, AL) in Dec 2014

      Interview

      The hiring process was very professional. I Went in for an interview but was not asked many questions. Learned a lot about company and the growth opportunities. Seems like a company that is ran efficiently

      Interview questions [1]

      Question 1

      Why did I leave last job
      Answer question
      1

      Other Customer Support Technician Interview Reviews for Greenway Health

      Customer Support Technician Interview

      Jun 20, 2017
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied online. I interviewed at Greenway Health in Jun 2017

      Interview

      I applied online. After a couple of days, I received an email stating they were interested in me as a candidate and would like to setup an interview time. I replied with my availability and got an email confirming an interview time and date two days later. When the interview time came I did not receive a call. After a few hours I emailed them asking if there was an issue or miscommunication of some sort with my interview time. Following that I received an automated email saying they decided to carry on with the other candidates. This process was overall rude and inconsiderate. They did not have the decency to cancel my interview time or give me prior notice of the cancellation. After emailing them about the issue, there wasn't an apology or any concern for my time. Instead I got an automated response. Overall annoyed.
      3
      avatar
      Greenway Health response
      8y
      Thank you for your feedback regarding your experience with Greenway Health. We are committed to providing a great candidate experience and it sounds like there may have been a disconnect somewhere along the line. If you'd like to discuss this further, please email me your contact information to recruiting@greenwayhealth.com and I will follow up with you.

      Customer Support Technician Interview

      Dec 31, 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Greenway Health in Dec 2016

      Interview

      Very difficult aptitude test that is a mix between math, vocabulary and IQ questions. You have 15 minutes to answer 50 increasingly difficult questions. If you pass this part, you are given a quick phone interview to outline the job position and your salary requirements, then you have to take the aptitude test while proctored to make sure you didn't cheat and use a calculator the first time. The test is exactly the same so you might do better the second time. Then I scheduled an in person interview and was asked normal interview questions and told more about the company.

      Interview questions [1]

      Question 1

      Tell us a little about yourself.
      1 Answer
      7
      avatar
      Greenway Health response
      9y
      That's correct that all candidates are invited to take the 2-part pre-employment assessment and will receive preparatory instructions to ensure success on the tests. We are pleased it was a positive experience overall and that you decided to become a part of the Greenway family.

      Customer Support Technician Interview

      Aug 20, 2015
      Anonymous Interview Candidate
      Carrollton, GA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Greenway Health (Carrollton, GA) in Aug 2015

      Interview

      Took a timed test via internet. Mathmatical questions (50) with only 15 minutes to answer all. Not enough time to answer correctly. If had been able to use calculator could have done better. Also used computer in public place where noise was very distracting. I feel they should test you on site.

      Interview questions [1]

      Question 1

      Math questions without proper time to answer.
      1 Answer
      2

      Greenway Health interviews FAQs

      • Customer Support Technician applicants have rated the interview process at Greenway Health with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 53.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Technician roles take an average of 15 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Greenway Health overall takes an average of 21 days.
      • Common stages of the interview process at Greenway Health as a Customer Support Technician according to 11 Glassdoor interviews include:

        Skills test:  15%

        IQ intelligence test:  15%

        Personality test:  15%

        Group panel interview:  15%

        Phone interview:  12%

        Background check:  12%

        Drug test:  9%

        Other:  3%

        One on one interview:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Claims Analyst(60) ;
        2. Software Engineer(47) ;
        3. Account Executive(20) ;
        4. Associate Software Engineer(20) ;
        5. Manager(16) ;
        6. Sales(16) ;
        7. Customer Support Technician(14) ;
        8. Senior Software Engineer(13) ;
        9. Software Development Engineer In Test (SDET)(13) ;
        10. Customer Care Specialist(11) ;
        11. Customer Support(10) ;
        12. Project Manager(10) ;
        13. Analyst(9) ;
        14. Senior Analyst(9) ;
        15. Software Developer(9) .


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      Jobs at Greenway Health

      10 jobs in United States
      Product Manager
      United States
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      Director of AI Enablement
      United States
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      AI Native Software Engineer
      Remote
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      Senior Manager, Product Marketing
      United States
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      Field Sales Executive (Remote Opportunity)
      United States
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      View all Customer Support Technician Jobs