I applied online. The process took 6 days. I interviewed at Gusto (Littleton, CO) in Nov 2020
Interview
30 min phone screen, take home assignment, two hour interview with 3 people. Be prepared for a ton of situational questions. I would also familiarize yourself with their culture and values.
Phone call first to get a sense of how day to day goes, let the interviewee get a better idea of who I am and if I have good people skills
Then a skills-based test you send in just helping them decide my level of communication skills/email/simple math
Zoom meeting with 3/4 people to go over different sets of interview processes...mostly just talking and getting a better idea of if you would work well in your position
Interview questions [1]
Question 1
How I handle tough situations
Strengths/weaknesses
If you were an animal what would you be
etc
I applied through a recruiter. I interviewed at Gusto (Denver, CO) in Aug 2020
Interview
It was literally just a 20 min phone call asking general questions - nothing to in-depth. Felt like they were just ensuring I was who I said I was. I was surprised how simple it was considering the position required dealing with a lot of sensitive information.
Interview questions [1]
Question 1
How would you handle an angry customer or how have you handled an angry customer in your previous positions?
Customer Engagement Specialist applicants have rated the interview process at Gusto with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Engagement Specialist roles take an average of 18 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
Common stages of the interview process at Gusto as a Customer Engagement Specialist according to 5 Glassdoor interviews include:
Phone interview: 26%
One on one interview: 21%
Presentation: 16%
Group panel interview: 11%
Drug test: 11%
Skills test: 11%
IQ intelligence test: 5%
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