I applied through a recruiter. I interviewed at Gusto (Denver, CO) in Aug 2020
Interview
It was literally just a 20 min phone call asking general questions - nothing to in-depth. Felt like they were just ensuring I was who I said I was. I was surprised how simple it was considering the position required dealing with a lot of sensitive information.
Interview questions [1]
Question 1
How would you handle an angry customer or how have you handled an angry customer in your previous positions?
Phone call first to get a sense of how day to day goes, let the interviewee get a better idea of who I am and if I have good people skills
Then a skills-based test you send in just helping them decide my level of communication skills/email/simple math
Zoom meeting with 3/4 people to go over different sets of interview processes...mostly just talking and getting a better idea of if you would work well in your position
Interview questions [1]
Question 1
How I handle tough situations
Strengths/weaknesses
If you were an animal what would you be
etc
I applied online. The process took 6 days. I interviewed at Gusto (Littleton, CO) in Nov 2020
Interview
30 min phone screen, take home assignment, two hour interview with 3 people. Be prepared for a ton of situational questions. I would also familiarize yourself with their culture and values.
Customer Engagement Specialist applicants have rated the interview process at Gusto with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Engagement Specialist roles take an average of 18 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
Common stages of the interview process at Gusto as a Customer Engagement Specialist according to 5 Glassdoor interviews include:
Phone interview: 26%
One on one interview: 21%
Presentation: 16%
Group panel interview: 11%
Drug test: 11%
Skills test: 11%
IQ intelligence test: 5%
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