Highmark Health Associate Customer Service Representative interview questions

The Intake Interviewer was friendly and professional. She asked all the right questions and did not hesitate to answer all of mine. However, she indicated I would receive benefits, and I do not believe this to be the case. I have yet to formally confirm a benefits package either way, but it is always best to only state correct, applicable information to a prospective candidate.

I was offered via email to do a phone screen where the recruiter asked a few yes or no questions. They were basic questions like "Why Highmark?" "Any CSR experience?" "How did you handle a situation where the customer was upset?" "Why did you leave your last employer?" The recruiter gave a brief overview of the company, what I will be doing, the salary, and my availability. I was offered to come in for a personal interview and hoping for the best.