Associate Customer Service Representative applicants have rated the interview process at Highmark Health with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 58.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Associate Customer Service Representative roles take an average of 7 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Highmark Health overall takes an average of 30 days.
Common stages of the interview process at Highmark Health as a Associate Customer Service Representative according to 5 Glassdoor interviews include:
Phone interview: 28%
Drug test: 22%
Skills test: 22%
One on one interview: 17%
Group panel interview: 6%
IQ intelligence test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Highmark Health (Wilmington, DE) in Jul 2018
Interview
I was offered via email to do a phone screen where the recruiter asked a few yes or no questions. They were basic questions like "Why Highmark?" "Any CSR experience?" "How did you handle a situation where the customer was upset?" "Why did you leave your last employer?" The recruiter gave a brief overview of the company, what I will be doing, the salary, and my availability. I was offered to come in for a personal interview and hoping for the best.
Interview questions [1]
Question 1
"How did you handle a situation where the customer was upset?"
I applied online. I interviewed at Highmark Health in Aug 2021
Interview
I spoke with the recruiter who then set up a Zoom interview. I attended the Zoom interview with 2 supervisors. Within a couple of hours of the interview I was offered the position.
Interview questions [1]
Question 1
I was asked to describe a time when I went above and beyond.
I applied online. I interviewed at Highmark Health (Pittsburgh, PA) in Dec 2020
Interview
The Intake Interviewer was friendly and professional. She asked all the right questions and did not hesitate to answer all of mine. However, she indicated I would receive benefits, and I do not believe this to be the case. I have yet to formally confirm a benefits package either way, but it is always best to only state correct, applicable information to a prospective candidate.