This was an internal interview for a Supervisor position in the Member Service area. The interview process included a brief application for the job posting which included a cover letter and updated resume. The interview process involved a STAR based interview with the hiring manager/immediate manager. Most of the questions were taken from a company mandated hiring guide. The next step involved a phone interview with the Director which focused more on past accomplishments. Overall, the first interview was approximately an hour in length. The phone interview was completed in 15 minutes.