Houzz Client Services Account Manager interview questions

I was told early on that this would be an Account Management type of position dealing with mainly warm accounts but the deeper I got into interviewing it became more clear that this would be a call-center type of a role which was disappointing. The recruiters were AMAZING! They were so helpful and had such a positive energy to them which got me excited about the opportunity in the first place. The hiring managers I interviewed with did not have the same positive energy about them and almost made me feel like they were judging me the whole time and only asked negative questions which left me feeling uncomfortable about making a move to Houzz from my current position. When the offer was made they did not make me feel like it was a good thing - rather, there was a negative undertone that felt like I was being tested and that is no way to feel during a call that should be exciting and positive. I ended up declining the job offer because of the daily job duties and how uncomfortable direct management made me feel with how they handled the interview and the offer.

The overall process was a good experience; initial phone interview, open Houzz with a group of potential candidates consisting of a presentation of the job followed by a brief one on one interview, formal interview then finally a role play.