I applied in-person. I interviewed at Hyatt (Austin, TX) in Mar 2016
Interview
I applied online and stopped by on my own to speak with someone about the position. The staff was friendly and accommodating, walking me to human resources. I spoke with a young woman for about 10 minutes and then she said they would contact me early the following week for an official interview. I never heard from them again. Don't lead me on. If you are not interested, then say you will 'contact me the following week if you feel I could be a good ft for your team' rather than giving a firm statement and then not following through.
Interview questions [1]
Question 1
The human resources employee pulled up my application and asked a few questions from my resume about my work history. She also provided some information about the position and benefits.
They asked how I would respond to certain scenarios. What I would do in other scenarios. Overall nothing too hard and why I wanted to work there. They want to make sure you’ll stay calm in all scenarios
I started applying to work for the Hyatt back in 2020 with only two years of experience for a front desk position. Fast forward to now 2024, with nearly 6 years of front desk experience and still can't even land a basic entry level position. Submitted an application, and was automatically denied the very next day, no interview whatsoever.
Apparently six years of experience isn't enough. You need a Bachelor's degree to work the front desk and check people in. Either that or the person at HR is pulling names out of hats.
Interview questions [1]
Question 1
Submitted an application for the front desk. Got rejected 12 hours later with no contact. Even with 6 years of experience.
I applied online. The process took 2 days. I interviewed at Hyatt (Conroe, TX) in Nov 2023
Interview
It was easy, just answer truthfully and say things about yourself and you’re hired. You must bring your id and other personal information about self that will identify you to the employer.
Interview questions [1]
Question 1
What have you done for work in past 2 years?
What qualifications do you have?
Have you helped customers in any unique way?
Front Desk Agent applicants have rated the interview process at Hyatt with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 10 days to get hired, when considering 75 user submitted interviews for this role. To compare, the hiring process at Hyatt overall takes an average of 15 days.
Common stages of the interview process at Hyatt as a Front Desk Agent according to 75 Glassdoor interviews include:
One on one interview: 31%
Phone interview: 16%
Background check: 15%
Drug test: 13%
Skills test: 7%
Personality test: 6%
Group panel interview: 5%
Presentation: 4%
IQ intelligence test: 1%
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