I applied online. The process took 4 weeks. I interviewed at Hyatt (Cambridge, MD) in Apr 2016
Interview
I applied online and after a week they contacted me to schedule an interview for the next day. I arrived 10 minutes prior the settled time at the HR office, and then one of the managers (which I haven't asked or been told her position) walked me to the front office management office. She complimented my business attire and asked me few casual questions and gave me a brief tour of the regency on the way. At the management office I supposed to be interviewed with two another managers but one was unavailable with another tasks.
The interview didn't felt like an interview at all, was more like an friendly casual talk. They introduced me themselves with their names, and asked couple questions. By the end they told me that I should be contacted by another person with answers in few days and briefed me with the pay, benefits etc.
Couple days after I got the email to fill in my information for background check online, and after 3 weeks got called for an appointment of orientation.
Interview questions [2]
Question 1
What would you do if a customer is not satisfied and complaining about the service?
This was a streamlined and easy interview process. I interviewed with 3 different managers within a week. The questions were straight forward and not set up to trip you up.
Interview questions [1]
Question 1
Tell me about a time where you had to deal with someone that you disagree with in the work place.
I applied online. I interviewed at Hyatt (Sacramento, CA)
Interview
Fairly casual and conversational interview. It was more to get to know you. Less formal and more dialogue. There is a panel interview after the first interview. Panel interview is more management informing you about the company than you being interviewed.
I applied online. The process took 2 weeks. I interviewed at Hyatt (Buffalo, NY) in Aug 2016
Interview
It was your basic interview but was done non-professionally. I was interviewed by one of the managers and knew I wouldn't enjoy the workplace sadly. It was rude and rushed as if it was a inconvenience and waste of the person's time. I felt a racial component but can't prove that of course.
Front Office Agent applicants have rated the interview process at Hyatt with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Office Agent roles take an average of 10 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Hyatt overall takes an average of 15 days.
Common stages of the interview process at Hyatt as a Front Office Agent according to 13 Glassdoor interviews include:
One on one interview: 30%
Background check: 27%
Phone interview: 13%
Group panel interview: 10%
Personality test: 7%
Drug test: 7%
Skills test: 3%
Other: 3%
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