Customer Service/Return Desk Associate applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service/Return Desk Associate roles take an average of 15 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
Common stages of the interview process at IKEA as a Customer Service/Return Desk Associate according to 5 Glassdoor interviews include:
One on one interview: 24%
Background check: 18%
Phone interview: 18%
Drug test: 12%
Personality test: 12%
Skills test: 12%
Group panel interview: 6%
Here are the most commonly searched roles for interview reports -
Didn't actually get an interview - however they at least sent an email acknowledging my application and invited me to a meet and greet a few weeks later. Disappointing, I hoped to at least make it to the next stage.
1
No offer
Positive experience
Average interview
Application
I applied online. The process took 2 weeks. I interviewed at IKEA (Covina, CA) in Mar 2014
Interview
First phone call is asking you if you accept the hour rate as 9.75 and work on the weekend. Said okay, then second phone call ask you technical question and personality question. The third phone call is directly from manager which ask basically the same thing as second phone call, and if the manager thinks you are fit, then will be a 1 on 1 interview. When I arrived there, they first told you to fill out application and background check application. Then wait manager come to interview you. Manager asks your team work ability and tell the process in their department. Take about 15-30 mins. Like normal interview. Very easy going environment
I applied online. The process took 1+ week. I interviewed at IKEA (Seattle, WA) in Jul 2015
Interview
The interview is about 30 minutes and they ask a lot of situational questions. You interview at the store and it can be a little bit off schedule since the managers must monitor the cashier line while interviewing.
Interview questions [1]
Question 1
What would you do if someone started yelling at you because you cannot return a product?
I applied online. The process took 3 weeks. I interviewed at IKEA (Emeryville, CA) in May 2015
Interview
Long proccess i am going to say that first someone calls you on the phone and you have a interview then you are set up one in person. Then you will meet with the deparment manager then the main manager