I applied online. The process took 4 weeks. I interviewed at ING (Wyong) in Nov 2023
Interview
The interview process was long, consisting of a telephone interview then a face-to-face group assessment.
After an introduction and a few stories by current employees, we were broken into 3 smaller groups to solve a problem. An assessor was in the room the whole time. I think this section was to determine how you would work in a group setting.
Next was 3 or 4 mini interviews that were somewhat intimidating. They were timed, and you were very conscious of the candidate before you who was already in the room as well as the candidate behind you waiting to enter the room.
Overall, ING managed the process well but I found it highly intimidating and competitive which I don't believe always brings out the best in people.
Interview questions [1]
Question 1
Give me an example of dealing with an aggressive customer. How did you handle the situation and why?
The interview process was nice. They were timely and succinct. They were respectful of candidate schedule. The purpose only one interviewee conducting the in person interview. They reviewed all pertinent information regarding salary benefits scheduling etc training was provided.
I applied online. The process took 4 weeks. I interviewed at ING in Oct 2024
Interview
Colloquio motivazionale e conoscitivo al telefono con HR, secondo step più tecnico in ufficio con hiring leader e due team members. Ultimo step sempre al telefono con HR motivazionale. Comunicazione via mail/whatsapp.
Customer Service Representative applicants have rated the interview process at ING with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 60.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at ING overall takes an average of 22 days.
Common stages of the interview process at ING as a Customer Service Representative according to 6 Glassdoor interviews include:
Background check: 25%
Skills test: 25%
Phone interview: 19%
One on one interview: 19%
Drug test: 6%
Personality test: 6%
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