I applied through a staffing agency. The process took 1 week. I interviewed at Insight Global (Minneapolis, MN) in Dec 2016
Interview
Was contacted by Insight Global and after confirming my references they offered me to interview for a contract position. The client contacted me from another state, we spoke for about 25 minutes, and it was explained to me that someone else would need to complete a second interview locally in my state. A few days later, I was contacted and was informed that there wouldn't be a second interview and they wanted to hire me.
Interview questions [1]
Question 1
The biggest concern was my level of interpersonal and customer skills.
I applied online. The process took 3 weeks. I interviewed at Insight Global in Aug 2016
Interview
Brief interview through the phone, then schedule an in person interview. Meet with the account manager for the position. Schedule to fill out the paper work the week after the interview. Went and complete a drug screen and background check. Everything came back good and was ready to start the week after.
Interview questions [1]
Question 1
How would you handle a customer that's frustrated and not giving you what you want?
Helpdesk applicants have rated the interview process at Insight Global with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 54.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Helpdesk roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Insight Global overall takes an average of 14 days.
Common stages of the interview process at Insight Global as a Helpdesk according to 2 Glassdoor interviews include:
Phone interview: 25%
Skills test: 25%
Presentation: 13%
Background check: 13%
Drug test: 13%
One on one interview: 13%
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