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      Customer Experience Associate Interview

      Aug 17, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at LinkedIn

      Interview

      1st round: associate from the team 2nd round: senior associate from the team 3rd round: cross functional manager 4th round (3 straight interviews): 1 with a senior associate; 2 with senior managers. No case studies but thought starter questions "what would you do with this business case?"

      Interview questions [1]

      Question 1

      Standard behaviorals. What would you do if you found 1/5 of the expected customers responded to your survey?
      Answer question

      Other Customer Experience Associate Interview Reviews for LinkedIn

      Customer Experience Associate Interview

      Dec 14, 2020
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at LinkedIn

      Interview

      I completed one phone screening and two behavioral interviews as a part of this process. Everyone I met was extremely friendly and I had a positive experience with the interviews themselves, however I felt there was a disconnect between the recruiting team and the hiring team that negatively impacted the interviewing process. In my initial screening, the recruiter spent a substantial portion of time asking about my experience with data analytics and stressed this was an important part of the function. Following my interviews with the recruiter and hiring manager, I was advised by the recruiter that the third interview would be a "technical interview" around analyzing data to problem solve. Given this, I was expecting to receive questions on Excel / SQL and prepped accordingly, but the interview ended up being entirely behavioral and my interviewer shared this was not a data heavy or technical role.

      Interview questions [1]

      Question 1

      Mostly behavioral questions Some scenario based questions regarding the team's current challenges and how you would approach solving them
      Answer question