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      LogRocket

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      LogRocket interviewsLogRocket Customer Success Manager interviewsLogRocket interview
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      Customer Success Manager Interview

      Feb 28, 2021
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at LogRocket (Boston, MA) in Oct 2020

      Interview

      Overall a good group to chat with, but a very long process. Started the interview process back in 2019, was put on hold for a year then picked back up on late 2020. All in all, I had two sets of interviews with a hiring manager, two presentations and a 5-hour interview with sales teams, account management, customer success, and the leadership team. Put an incredible amount of effort into the presentation and hung in there for a very dragged out process for them to come to an email from the recruiter saying 'no thanks'. Would have expected at least some feedback, or even compensation for all the work I had to put into this one.

      Interview questions [1]

      Question 1

      Tell us about how you would define success for an account.
      1 Answer
      1

      Other Customer Success Manager Interview Reviews for LogRocket

      Customer Success Manager Interview

      Feb 12, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at LogRocket in Jan 2024

      Interview

      The first part of the interview proceeded professionally and adhered to standard procedures. However, the behavior of the individual conducting the 2nd interview, who was the Chief Revenue Officer ,was immature and unprofessional. I have had the opportunity to interact with several C-level executives in the past, and none of them have conducted themselves in such a manner. The interview felt less like a formal evaluation and more like an interrogation. At times, it seemed as though the conversation was either a covert attempt to gather information on my company or a phishing expedition to learn about the operations of our customer success team

      Interview questions [1]

      Question 1

      Tell me all about your product and your playbooks/operations.
      Answer question
      2

      Customer Success Manager Interview

      Dec 5, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at LogRocket

      Interview

      These people have had this job opening for months and if you search LinkedIn for Customer Success, no one has started since summer 23. Something fishy is going on there with hundreds of Content Advisory Board Members recently added as well. Interviewer Beware

      Interview questions [1]

      Question 1

      Why do you want to work at LogRocket
      Answer question
      3

      Customer Success Manager Interview

      Nov 3, 2021
      Anonymous employee
      Boston, MA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      The process took 4 weeks. I interviewed at LogRocket (Boston, MA)

      Interview

      The process consisted of a series of 4 interviews - Recruiter, Hiring Manager, presentation with part of your potential new team and a cross functional panel interview. From the start, I was kept informed of the timeline and committed dates for next steps. All deliverables were met, not requiring a candidate to constantly follow up. There was no ghosting whatsoever. The interviews were more conversational then your typical grilling of standard questions. I was not asked ridiculous questions that were not pertinent to my skill set and the position I was applying for. At the same time, I was interviewing with 2 other employers who were not even close in comparison to meeting candidate expectations like LogRocket was. It was clear that LogRocket had taken the time to develop a process to make candidates feel warm and welcomed, which assisted in my decision on accepting the offer. If it’s chaos during the interview process, you are sure to find that at the company itself. If you are provided the opportunity to interview, do it!! You will not be disappointed and if anything, will begin to hold other companies to a higher standard.

      Interview questions [2]

      Question 1

      Tell me about your background
      Answer question

      Question 2

      Why are you looking to make a change
      Answer question
      2

      LogRocket interviews FAQs

      • Customer Success Manager applicants have rated the interview process at LogRocket with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 42.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 18 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at LogRocket overall takes an average of 16 days.
      • Common stages of the interview process at LogRocket as a Customer Success Manager according to 5 Glassdoor interviews include:

        Phone interview:  23%

        Background check:  23%

        Group panel interview:  15%

        Presentation:  15%

        One on one interview:  15%

        IQ intelligence test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(5) ;
        2. Sales Development Representative (SDR)(3) ;
        3. Content Marketing Manager(2) ;
        4. Operations(2) ;
        5. Sales Development Representative(2) ;
        6. Sales Representative(2) ;
        7. Senior Sales Development Representative(2) ;
        8. Senior Software Engineer(2) ;
        9. Software Engineer(2) .


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      Jobs at LogRocket

      5 jobs in United States
      Senior Product Designer
      New York, NY
      ·
      $150K - $175K /yr
      (Employer provided)
      View job
      Director of Growth
      Boston, MA
      ·
      $170K - $275K /yr
      (Employer provided)
      View job
      Lead Software Engineer
      New York, NY
      ·
      $225K - $260K /yr
      (Employer provided)
      View job
      Senior Software Engineer
      New York, NY
      ·
      $135K - $200K /yr
      (Employer provided)
      View job
      Talent Network
      Boston, MA
      ·
      $84K - $144K /yr
      (Glassdoor est.)
      View job
      View all Customer Success Manager Jobs