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      LogRocket

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      Customer Success Manager (CSM) Interview

      Apr 6, 2022
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Neutral experience
      Average interview

      Application

      I applied through other source. The process took 4 weeks. I interviewed at LogRocket (Boston, MA) in Mar 2022

      Interview

      After at least six separate interviews And a presentation - no offer. I’ve never felt more disrespected in my life. Having a full time job means I has to strategically schedule all interviews and use personal time to prepare for slide deck. I came prepared with questions and specific examples. Even was told by one interviewer that I would be perfect for this role. I feel that after interviews 1&2 you should know whether you would want to hire someone or not as opposed to wasting the interviewees time with hours of interviews and preparation afterwards. Please keep in mind most people already have jobs so we have to schedule interviews around our work schedules and take time away from work. Just disappointing all around - hours wasted. Advice to future candidates come prepared as possible and make sure to affirm how well you are doing throughout the process so you won’t end up disappointed. At least know where you stand early enough and proceed accordingly. I did enjoy the process and everyone I spoke too were really cool people. Not a diverse group of people though but very nice and interviews were like conversations.

      Interview questions [1]

      Question 1

      Tell us about a time you’ve saved a customer from churn?
      Answer question
      3

      Other Customer Success Manager (CSM) Interview Reviews for LogRocket

      Customer Success Manager (CSM) Interview

      Nov 22, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 days. I interviewed at LogRocket in Nov 2022

      Interview

      I had a recent interview with that left me unimpressed, particularly with the approach of their CRO. The conversation felt condescending and more like an interrogation than an interview.His demeanor came across as arrogant and unprofessional, which made the experience unpleasant and unwelcoming. Glad I didn't get the role.

      Interview questions [1]

      Question 1

      Very redundant questions. Tell me why you didn't get promoted at your previous employer. It doesn't look like there is a role or title you have at your current company. Tell me about our AI?
      Answer question

      LogRocket interviews FAQs

      • Candidates applying for Customer Success Manager (CSM) roles take an average of 17 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at LogRocket overall takes an average of 16 days.
      • Common stages of the interview process at LogRocket as a Customer Success Manager (CSM) according to 2 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  33%

        Group panel interview:  17%

        Skills test:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(5) ;
        2. Sales Development Representative (SDR)(3) ;
        3. Content Marketing Manager(2) ;
        4. Operations(2) ;
        5. Sales Development Representative(2) ;
        6. Sales Representative(2) ;
        7. Senior Sales Development Representative(2) ;
        8. Senior Software Engineer(2) ;
        9. Software Engineer(2) .


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      Jobs at LogRocket

      3 jobs in United States
      Director of Growth
      Boston, MA
      ·
      $170K - $275K /yr
      (Employer provided)
      View job
      Senior Product Designer
      New York, NY
      ·
      $150K - $175K /yr
      (Employer provided)
      View job
      Developer Relations
      New York, NY
      ·
      $155K - $265K /yr
      (Employer provided)
      View job
      View all Customer Success Manager (CSM) Jobs