I applied online. The process took 1 day. I interviewed at Marks & Spencer (Solihull, England) in Nov 2015
Interview
The interview was fairly quick and simple. I was taken into a room with two people and asked to take part in a role play where I was a customer assistant and one of the interviewers posed as a customer whilst the other observed.
The customer wanted to make a special meal with Parma ham but we didn't have the correct ingredients in stock so I had to offer alternatives to suit the customers needs whilst being polite and friendly. I was given a few sheets of paper with information on the different products and services on offer and a short amount of time to make notes before the role play began. After this I was asked to evaluate my own performance and offered a job.
Interview questions [1]
Question 1
There weren't really any unexpected questions. There was only the role play and questions about my own performance, e.g. "How do you think that went?". I was asked about myself and my experience but only once I had been offered the job.
I interviewed at Marks & Spencer (London, England)
Interview
Certain Scenario questions with customers and how you would best support talk about hours and shifts you can do especially at Christmas talks about the team and timings talk about how best to work with the team
Interview questions [1]
Question 1
How would you best support a customer if something is out of stock
I interviewed at Marks & Spencer (Ealing, England)
Interview
Experience related questions were asked. Situational questions, Availability, right to work in UK, Shift timings discussed, Hours needed per week discussed. Benefits with employment told, Cash handling and till experience asked.
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?
Customer Assistant applicants have rated the interview process at Marks & Spencer with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 92% positive. To compare, the company-average is 75.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 16 days.
Common stages of the interview process at Marks & Spencer as a Customer Assistant according to 26 Glassdoor interviews include:
One on one interview: 39%
Personality test: 20%
Skills test: 16%
Other: 7%
Background check: 7%
Phone interview: 5%
Presentation: 5%
Group panel interview: 2%
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