Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,362 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay for retail work

Cons

always understaffed meaning more work to do

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Marks & Spencer Response
2d
Hi, thanks for leaving your review! We're glad to hear you're enjoying the benefits of working for M&S! If you feel that something's not quite right, however, we encourage you to reach out to your Line Manager and/or your BIG Rep and have an open and honest discussion. Thanks again - Marks and Spencer
3.0
Jul 8, 2026

Iconic brand and good discount, but poor leadership behavior

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loved brand Great food Good discount Some great colleagues

Cons

CEO behaviours which are accepted and copied at different levels

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Marks & Spencer Response
2d
Hi, thanks for leaving your review - it means a lot to us! We're glad to hear there's so much to like about working at M&S. If something could be improved in any way though, please feel free to speak to your Line Manager and/or your BIG Rep as we're always looking to make our colleague experience the best it can be. Thanks - Marks and Spencer
5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay , good culture.

Cons

Mostly short staffed hence very busy working environment in stores

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Marks & Spencer Response
2d
Thanks leaving your review and also for sharing your concerns. Please feel free to discuss your concerns with your Line Manager and/or your BIG Rep as we're always looking for ways to ensure our colleague experience is 5 stars. Thanks - Marks and Spencer
Viewing 1 - 3 of 11,362 Reviews

Glassdoor has 12,951 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.