Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3169) , Sales Assistant (858) , Sales Associate (434) , Customer Service (363) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Retail Sales Assistant (129) , Team Manager (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1304 reviews)); "Friendly staff and was very flexible" ((in 697 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 611 reviews)); "People there are nice and helpful" ((in 598 reviews)); "The customers are really friendly and the quality of the goods we sell are really good Training is good too" ((in 200 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 871 reviews)); "Managers can be rude and not supportive" ((in 571 reviews)); "long hours( ot everyday) having a large amount of inventory buy low sales." ((in 411 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 135 reviews)); "Unsociable working hours" ((in 104 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

What are the top reviewed Marks & Spencer locations?

New York , Chicago , Houston , San Diego , Los Angeles , Philadelphia , Washington , Colonia , East Orange , Jersey City , Rochester , Milwaukee , Belfast , Georgetown , Dallas , Texas City , San Juan , Scotland , Aberdeen , Indianapolis , Ireland , Cincinnati , Cleveland , Columbus , Londonderry , Baton Rouge , Portland , Lebanon , Lakeland , Miami

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,362 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews

5.0

Jul 6, 2026

Good pay, but tasks grew boring and repetitive

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

The pay was good compared to competitors

Cons

The tasks became boring and repetitive

Marks & Spencer Response

3d

Hi, thank you for your feedback. Your comments are invaluable to us, and we appreciate you taking the time to share your experience. Whilst it's so great to hear that you thought the benefits were good, it’s discouraging to hear you were unhappy with some management decisions. We encourage all colleagues to link in with their Line Manager to discuss matters that may be impacting them in the workplace, to strive for a solution together. We take on your feedback and hope that this will improve our colleague experience going forwards. Wishing you all the best, Marks and Spencer.

5.0

Jul 6, 2026

Supportive colleagues, but challenging public interactions

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Nice and supportive work collegues

Cons

Dealing with the public can be stressful

Marks & Spencer Response

3d

Hello, so glad you enjoyed your time with us and thank you for taking the time to write us a review. We're so glad you enjoyed working with your colleagues. We’re always looking for ways to improve so we'd absolutely love to know what would have made your experience working with us 5 stars! Please don't hesitate to get in touch with any other feedback or suggestions you’d like to share. Again, thanks so much for taking the time to review, wishing you all the best for the future, Marks and Spencer.

4.0

Jul 6, 2026

Positive work environment

Retail sales assistant

Recommend

CEO approval

Business Outlook

Pros

Good working environment Good employee benefits

Cons

There can be short notice on scheduling

Marks & Spencer Response

3d

Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.

Viewing 7 - 9 of 11,362 Reviews

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Jobs at Marks & Spencer

Customer Assistant - Operations - Clapham Junction

Customer Assistant - Food - Clapham South Simply Food

Customer Assistant - Operations - Cumbernauld

Customer Assistant - Fashion Home & Beauty - Cardiff

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good pay, but tasks grew boring and repetitive

Supportive colleagues, but challenging public interactions

Positive work environment

Top companies for "Compensation and Benefits" near you

Jobs at Marks & Spencer