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      Marks & Spencer

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      Related searches: Marks & Spencer reviews | Marks & Spencer jobs | Marks & Spencer salaries | Marks & Spencer benefits
      Marks & Spencer interviewsMarks & Spencer Customer Assistant interviewsMarks & Spencer interview
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      Customer Assistant Interview

      Jun 17, 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 day. I interviewed at Marks & Spencer

      Interview

      I was taken to a room in the back of the store, it was a two part interview. The first part I was given a fake job role, out my interviewer outlined what I was to do and they left the room for a few minutes while I prepared my self. I was given 5 sheets of paper and I had to memorise the info and then 'sell' them to my interviewer when he returned. They played the role of a customer. If you pass that stage, they then call another person to ask you another set of questions. These questions. After that, they go out and have a little chat and come back in and tell you whether or not you have the job.

      Interview questions [1]

      Question 1

      Why do you want to work for Marks and Spencer? Describe a time when you worked in a team.
      Answer question
      1

      Other Customer Assistant Interview Reviews for Marks & Spencer

      Customer Assistant Interview

      Jul 13, 2026
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Marks & Spencer (London, England)

      Interview

      Certain Scenario questions with customers and how you would best support talk about hours and shifts you can do especially at Christmas talks about the team and timings talk about how best to work with the team

      Interview questions [1]

      Question 1

      How would you best support a customer if something is out of stock
      1 Answer

      Customer Assistant Interview

      Jul 9, 2026
      Anonymous employee
      Ealing, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Marks & Spencer (Ealing, England)

      Interview

      Experience related questions were asked. Situational questions, Availability, right to work in UK, Shift timings discussed, Hours needed per week discussed. Benefits with employment told, Cash handling and till experience asked.

      Interview questions [1]

      Question 1

      Availability, education and past experience
      Answer question

      Customer Assistant Interview

      Jul 7, 2026
      Anonymous Interview Candidate
      Milton Keynes, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Marks & Spencer (Milton Keynes, England)

      Interview

      Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.

      Interview questions [1]

      Question 1

      What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?
      1 Answer

      Jobs at Marks & Spencer

      27 jobs in United States
      Customer Assistant - Food - Fort William Simply Food
      Fort William, Scotland
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      Customer Assistant - Food - Cambridge Beehive Simply Food
      Cambridge, East of England, England
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      Customer Assistant - Food - Fort William Simply Food
      Fort William, Scotland
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      Customer Assistant - Food - Fort William Simply Food
      Fort William, Scotland
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      Customer Assistant - Food - Haslemere Simply Food
      Haslemere, England
      ·
      £13 - £13 /hr
      (Employer provided)
      View job

      Marks & Spencer interviews FAQs

      • Customer Assistant applicants have rated the interview process at Marks & Spencer with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 92% positive. To compare, the company-average is 75.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 16 days.
      • Common stages of the interview process at Marks & Spencer as a Customer Assistant according to 26 Glassdoor interviews include:

        One on one interview:  39%

        Personality test:  20%

        Skills test:  16%

        Other:  7%

        Background check:  7%

        Presentation:  5%

        Phone interview:  5%

        Group panel interview:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Assistant(3176) ;
        2. Sales Assistant(859) ;
        3. Sales Associate(433) ;
        4. Customer Service(364) ;
        5. Retail Assistant(250) ;
        6. Customer Service Assistant(229) ;
        7. Customer Service Representative(194) ;
        8. Team Manager(131) ;
        9. Retail Sales Assistant(129) ;
        10. Section Manager(128) ;
        11. Visual Merchandiser(125) ;
        12. Retail Sales Associate(122) ;
        13. Shop Assistant(112) ;
        14. Store Manager(103) ;
        15. Cafe Assistant(101) .


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