I was met by the assessor and she talked me through the assessment process. She read from a sheet of paper basically explaining the rules to the first half of the assessment which is role play. I read through the materials given to me so I could get a better idea of what I was expected to do. I was given five minutes to do this and when the time was up the assessor came back into the interview room as my "customer" to begin the roleplay assessment. My customer was looking for a suit jacket that was not in stock and needed it that day because she had an interview the next day. I offered her alternatives such as if she would buy the clothes in another size/colour or if I should call another store nearby to check if it's in stock and I also tried telling her to order it online and pick up at a nearby store etc. When she eventually accepted one of my alternatives I managed to suggest that she should purchase a shirt with her suit jacket and included a "buy one, get one half price deal" to persuade her to do so. After the role play assessment had finished I was given a question sheet to fill out asking me : what I thought went well and why, what I thought didn't go well and why &what I would do next time? When I had finished the assessor collected the question sheet from me and we discussed my performance and what I did and didn't do well. When the assessor had finished the discussion she went to call the sectional manager who would take the 1:1 section of the interview with me. He came into the interview room giving me a warm smile and a friendly handshake, taking a few minutes to familiarise himself with me then we settled into the questions. After he had finished asking me a few questions he went to meet the assessor to get feedback on my roleplay assessment and came back to give me my fairly good news. All in all it was a fun experience and not half as scary as I assumed it would be. All the staff were very kind and warm to me and gave me little need to worry or feel nervous about the process.