Applied online, there were questionnaire and interactive tests to complete. I was told straight away I was successful and then given an interview slot to choose from. Interview was split into two parts, the role play and competency questions. Role play scenario changes time to time. I was given the role of a customer assistant and my assessor played the role of a customer. She came in asking for a child tankini that her daughter liked and all her friends had and therefore she must have it, was throwing tantrums and so the customer needed that particular item in time for their holidays. Almost every time in role plays the item would be out of stock and you would have to call up other stores to see if they have it, if not apologise, offer similar alternatives and try to upsell.