I applied online. The process took 1 week. I interviewed at Marks & Spencer (Great Yarmouth, Norfolk, East of England, England) in Nov 2014
Interview
I Applied online and was emailed to book an interview straight away. When I arrived, I went to the customer service desk to book in. I was taken to a small room for the interview and asked to do a role-play where the interviewer was the customer, using the sheets provided. Didn't pass this portion of the interview as I didn't try to 'up-sell' to the customer enough. The staff were friendly, but overall not a pleasant experience.
Interview questions [1]
Question 1
Being expected to 'up-sell' the customer as much as a I could...
I interviewed at Marks & Spencer (London, England)
Interview
Certain Scenario questions with customers and how you would best support talk about hours and shifts you can do especially at Christmas talks about the team and timings talk about how best to work with the team
Interview questions [1]
Question 1
How would you best support a customer if something is out of stock
I interviewed at Marks & Spencer (Ealing, England)
Interview
Experience related questions were asked. Situational questions, Availability, right to work in UK, Shift timings discussed, Hours needed per week discussed. Benefits with employment told, Cash handling and till experience asked.
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?