I applied online. The process took 3 weeks. I interviewed at Marks & Spencer (Solihull, England) in Nov 2013
Interview
Application process was fairly straightforward. Had to complete a situational judgement test after which I was invited for an interview. The interview consisted of a few standard questions about the company and then role play situation which lasted for 5 minutes or so. The interviewed acted as a customer and I had to help them decide what food to choose for an event, with the aim of being friendly and also up-selling where possible.
Interview questions [1]
Question 1
Role play was most difficult as there was only a short time to prepare.
I interviewed at Marks & Spencer (London, England)
Interview
Certain Scenario questions with customers and how you would best support talk about hours and shifts you can do especially at Christmas talks about the team and timings talk about how best to work with the team
Interview questions [1]
Question 1
How would you best support a customer if something is out of stock
I interviewed at Marks & Spencer (Ealing, England)
Interview
Experience related questions were asked. Situational questions, Availability, right to work in UK, Shift timings discussed, Hours needed per week discussed. Benefits with employment told, Cash handling and till experience asked.
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?