Customer Assistant applicants have rated the interview process at Marks & Spencer with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 92% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 16 days.
Common stages of the interview process at Marks & Spencer as a Customer Assistant according to 26 Glassdoor interviews include:
One on one interview: 39%
Personality test: 20%
Skills test: 16%
Other: 7%
Background check: 7%
Phone interview: 5%
Presentation: 5%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Marks & Spencer in Jul 2015
Interview
From the start of the online interview process I knew that I would love to work for this company. You endure a 40-60 minute interview process where they are assessing whether you would be suitable for the job. You are then told straight away whether or not you are successful which I think is great as the waiting around in normal job application processes can be so disheartening. If successful, you are then able to book your slot online and mine was two days later.
In the interview itself you are told you will have a "role play" and are given sheets detailing all the information you need to know, look out for out of stock and the main theme of the sheets as they are what you will be asked, the next time the manager enters the room you have to act as though he/she is a customer. If you pass this stage you then move on to a set of competency questions.
I got offered the job there and then! Absolutely loved the interview process from start to finish - couldn't have been better executed or set out! Gives such a great first impression of the company. Relax, be confident and personable and you will be fine! Good luck.
(Remember to thoroughly research the company online, about them and there ethics and values - mention this when answering the questions and they will be impressed)
Interview questions [1]
Question 1
Why marks and Spencer's? What do you have to offer that others don't? What do marks and Spencer's customers deserve?
I interviewed at Marks & Spencer (London, England)
Interview
Certain Scenario questions with customers and how you would best support talk about hours and shifts you can do especially at Christmas talks about the team and timings talk about how best to work with the team
Interview questions [1]
Question 1
How would you best support a customer if something is out of stock
I interviewed at Marks & Spencer (Ealing, England)
Interview
Experience related questions were asked. Situational questions, Availability, right to work in UK, Shift timings discussed, Hours needed per week discussed. Benefits with employment told, Cash handling and till experience asked.
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?