Completed online assessment, selected interview slot few days later. Took passport, birth certificate and national insurance card to interview. Completed role play with recruitment officer, she was customer in food department with only an hour to organise dinner party. I was assistant and required to offer help. I was given some price listings and item descriptions plus details of offers which may be relevant. I was advised not to be too concerned about pricing although you are best to offer customer items from all budget options. Remember to mention all relevant offers and cross sell ( recommend products such as napkins, balloons etc) Mention other services offered by store such as online ordering, home delivery, buy and collect (these will be detailed on the information sheets and you are allowed to refer to these throughout the assessment) As you 'assist ' the customer, make a connection, display empathy and offer to show where each item is (take them over, don't just point!) Don't worry if you are shy, they are looking for friendly, helpful staff who go the extra mile, quietly confident is fine. Try not to be embarrassed but don't worry if you feel red faced, just take a deep breath and drink of water and pretend you are helping someone you know well.