Customer Assistant applicants have rated the interview process at Marks & Spencer with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 92% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 16 days.
Common stages of the interview process at Marks & Spencer as a Customer Assistant according to 26 Glassdoor interviews include:
One on one interview: 39%
Personality test: 20%
Skills test: 16%
Background check: 7%
Other: 7%
Phone interview: 5%
Presentation: 5%
Group panel interview: 2%
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I applied online. The process took 5 days. I interviewed at Marks & Spencer (Macclesfield, England) in Aug 2015
Interview
Firstly I applied online, it was a scenario type assessment where I had to describe what actions I would take in certain circumstances to do with customer service. It took about 20 minutes to complete. After I completed this I was straight away offered an interview at my local store and asked to book a date and time slot in which my interview would take place. My interview was in 3 days time. When I attended the interview I went to the customer service desk and then I was taken upstairs to a small office by a man. In the small office was a woman and she ran through the instructions of the role play activity I was to complete as part of the task. The man and the woman then left the room whilst I read the scenario my role play would be based around. After about 5 minutes the man and the woman came back in the room and the man was acting as a customer needing help whilst the woman observed and took notes. I felt like the questions the 'customer' was asking me were completely ridiculous as he was asking me which champagne I would recommend which I couldn't answer as I'm 18 and have no clue! Thanks to my nervousness and 'lack of interaction' with the customer I didn't make it through to the interview questions bit so really the interviewers knew nothing about me. Very weird way to interview a person should really get to know the interviewee before making them do the role play in my opinion.
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Other Customer Assistant Interview Reviews for Marks & Spencer
I interviewed at Marks & Spencer (London, England)
Interview
Certain Scenario questions with customers and how you would best support talk about hours and shifts you can do especially at Christmas talks about the team and timings talk about how best to work with the team
Interview questions [1]
Question 1
How would you best support a customer if something is out of stock
I interviewed at Marks & Spencer (Ealing, England)
Interview
Experience related questions were asked. Situational questions, Availability, right to work in UK, Shift timings discussed, Hours needed per week discussed. Benefits with employment told, Cash handling and till experience asked.
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?