Customer Assistant applicants have rated the interview process at Marks & Spencer with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 92% positive. To compare, the company-average is 75.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 16 days.
Common stages of the interview process at Marks & Spencer as a Customer Assistant according to 26 Glassdoor interviews include:
One on one interview: 39%
Personality test: 20%
Skills test: 16%
Other: 7%
Background check: 7%
Phone interview: 5%
Presentation: 5%
Group panel interview: 2%
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I applied online. The process took 2 weeks. I interviewed at Marks & Spencer (Edinburgh, Scotland) in Nov 2015
Interview
It was a really relaxed interview, when I arrived they took me through to the staff room where I chatted to some of the team members for a bit before the proper interview started. The first section was a role play, where they provided you with some information about some products and then pretended to be a customer. It was very straight forward as you were allowed to keep the information on hand so didn't have to worry about remembering everything. It was essentially just to make sure that you are polite and friendly. The second part was a couple of casual questions about my work experience and why I wanted to work there. Overall it was super chilled especially considering I didn't have any prior retail experience.
Interview questions [1]
Question 1
Why do you want to work for M&S?
What do you think the role of a customer assistant entails?
What are the key aspects of the M&S brand? If you were to ask family and friends what do you think they would say about us?
Have you work in retail or any customer facing role before?
I interviewed at Marks & Spencer (London, England)
Interview
Certain Scenario questions with customers and how you would best support talk about hours and shifts you can do especially at Christmas talks about the team and timings talk about how best to work with the team
Interview questions [1]
Question 1
How would you best support a customer if something is out of stock
I interviewed at Marks & Spencer (Ealing, England)
Interview
Experience related questions were asked. Situational questions, Availability, right to work in UK, Shift timings discussed, Hours needed per week discussed. Benefits with employment told, Cash handling and till experience asked.
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?