When I applied for the Customer Assistant role, the process had a few stages. After submitting my application, I had a quick phone screening where they asked about my experience and why I wanted the job. The second stage was an assessment, which tested my problem-solving and customer service skills. It included scenario-based questions, where I had to choose the best response to different customer situations, and sometimes a role-play exercise. There were also sections to see how well I could handle multiple tasks at once, like responding to customer queries while keeping track of stock or orders. After the assessment, I was invited to a final interview. This was more about getting to know me, my experience, and how I’d fit into the team. They asked about handling difficult customers, teamwork, and how I stay motivated. Overall, they were looking for someone friendly, adaptable, and good under pressure.