How long does it take to get hired as a Customer Service at Marks & Spencer?

Candidates applying for Customer Service roles take an average of 25 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 16 days.

Where can I find Marks & Spencer interview experiences by job title?

Customer Assistant (3176) ; Sales Assistant (859) ; Sales Associate (433) ; Customer Service (364) ; Retail Assistant (250) ; Customer Service Assistant (229) ; Customer Service Representative (194) ; Team Manager (131) ; Retail Sales Assistant (129) ; Section Manager (128) ; Visual Merchandiser (125) ; Retail Sales Associate (122) ; Shop Assistant (112) ; Store Manager (103) ; Cafe Assistant (101)

Marks & Spencer Customer Service Interview Questions

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Marks & Spencer

Interviews

Customer Service Interview

Apr 27, 2025

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through a recruiter. The process took 3 weeks. I interviewed at Marks & Spencer (Maidstone, England) in Jan 2021

Interview

The interview wasn't too difficult. there were lots of questions about examples of when you worked as a teamer overcame a problem. Basic interview questions. The interview was about 20 minutes long and pretty formal. Just be prepared to many interview questions and reference other work experience in your answers.

Interview questions [1]

Question 1

An example of how I work as a team.

1 Answer

Other Customer Service Interview Reviews for Marks & Spencer

Customer Service Interview

Jun 25, 2026

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I interviewed at Marks & Spencer (Watford, East of England, England)

Interview

Regular interview. Sat down with the foodhall manager. It was relaxed and not stressful. Asked me behaviour questions, my experience and my availability. It was quite a while ago so I do not remember the exact details.

Interview questions [1]

Question 1

What does good customer service look like to you?

Answer question

Customer Service Interview

May 14, 2026

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. I interviewed at Marks & Spencer (London, England)

Interview

It was an average in-store interview with the manager, and I heard back within a week. They asked standard interview questions such as why I wanted to work for the company and about my previous experience.

Interview questions [1]

Question 1

Why would you like to work at M&S

Answer question

Customer Service Interview

Mar 5, 2026

Anonymous employee

Accepted offer

Neutral experience

Average interview

Application

I applied online. I interviewed at Marks & Spencer

Interview

Wasn't told I would be part of a big group interview followed by an individual interview. We did exercises as a group and worked together and answered questions. We then were taken one by one to the 4 interviewers for individual interviews. A lot of the same interview questions you see on Glassdoor came up.

Jobs at Marks & Spencer

Customer Assistant - Food - Fort William Simply Food

Fort William, Scotland

£13 - £13 /hr

(Employer provided)

View job

Customer Assistant - Food - Fort William Simply Food

Fort William, Scotland

£13 - £13 /hr

(Employer provided)

View job

Customer Assistant - Food - Fort William Simply Food

Fort William, Scotland

£13 - £13 /hr

(Employer provided)

View job

Customer Assistant - Food - Cambridge Beehive Simply Food

Cambridge, East of England, England

£13 - £13 /hr

(Employer provided)

View job

Customer Assistant - Food - Haslemere Simply Food

Marks & Spencer interviews FAQs

Marks & Spencer interviews Marks & Spencer Customer Service interviews Marks & Spencer interview

Customer Service Interview

Apr 27, 2025

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through a recruiter. The process took 3 weeks. I interviewed at Marks & Spencer (Maidstone, England) in Jan 2021

Interview

Interview questions [1]

Question 1

An example of how I work as a team.

1 Answer

Other Customer Service Interview Reviews for Marks & Spencer

Customer Service Interview

Jun 25, 2026

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I interviewed at Marks & Spencer (Watford, East of England, England)

Interview

Interview questions [1]

Question 1

What does good customer service look like to you?

Answer question

Customer Service Interview

May 14, 2026

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. I interviewed at Marks & Spencer (London, England)

Interview

Interview questions [1]

Question 1

Why would you like to work at M&S

Answer question

Customer Service Interview

Mar 5, 2026

Anonymous employee

Accepted offer

Neutral experience

Average interview

Application

I applied online. I interviewed at Marks & Spencer

Interview

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Customer Service Interview

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Customer Service Interview

Jobs at Marks & Spencer

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