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      Marks & Spencer

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      Related searches: Marks & Spencer reviews | Marks & Spencer jobs | Marks & Spencer salaries | Marks & Spencer benefits
      Marks & Spencer interviewsMarks & Spencer Customer Service Assistant interviewsMarks & Spencer interview
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      Customer Service Assistant Interview

      May 24, 2025
      Anonymous employee
      Glasgow, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Marks & Spencer (Glasgow, Scotland) in Nov 2024

      Interview

      The interview was conducted in two parts. First part involved a group collaboration on a specific topic followed by individual interview assessing skills and compatibility for the position. The interview process was quite fair and apt for the type of job.

      Interview questions [1]

      Question 1

      Why I wanted to work for the company
      1 Answer

      Other Customer Service Assistant Interview Reviews for Marks & Spencer

      Customer Service Assistant Interview

      Jun 22, 2026
      Anonymous Interview Candidate
      Waterlooville, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Marks & Spencer (Waterlooville, England)

      Interview

      Very quick to respond and friendly. Online assessment was ok to do. The interview in person was relaxed and informative. Felt they just wanted to get to know you professionally and how this role works for you and see if you know lots about m&s

      Interview questions [1]

      Question 1

      Why do you want to work for m&s
      Answer question
      1

      Customer Service Assistant Interview

      May 17, 2026
      Anonymous Interview Candidate
      Moortown, Yorkshire and the Humber, England
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Marks & Spencer (Moortown, Yorkshire and the Humber, England)

      Interview

      Seemed like they were not interested in looking at the profile genuinely anyway and they were just fulfilling a formality. Would not recommend as at this stage, the managers seem judgemental and biased

      Interview questions [1]

      Question 1

      What skills do you have because of which we should choose you over others?
      Answer question

      Customer Service Assistant Interview

      Oct 6, 2025
      Anonymous Interview Candidate
      Chester, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Marks & Spencer (Chester, England) in Sep 2025

      Interview

      I applied online and completed a right to work check online and then got called in to do an interview a few days later. They were very rude to me, made me wait 20 minutes and threatened to turn me away because I didn't bring my ID (I already completed my RTW check). The manager then made sarcastic comments and tried to gaslight me into saying that I missed that they told me to bring my ID, despite me telling them I didn't and even offered to show them my emails. Overall it was very unprofessional and felt very hostile,

      Interview questions [2]

      Question 1

      If acustomer asked for assistance in picking clothes and gave you a set budget, what would you suggest and why?
      Answer question

      Question 2

      How do you keep up with the latest fashion trends?
      Answer question

      Marks & Spencer interviews FAQs

      • Customer Service Assistant applicants have rated the interview process at Marks & Spencer with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Assistant roles take an average of 17 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 16 days.
      • Common stages of the interview process at Marks & Spencer as a Customer Service Assistant according to 4 Glassdoor interviews include:

        Personality test:  17%

        One on one interview:  17%

        Group panel interview:  17%

        Phone interview:  17%

        IQ intelligence test:  17%

        Other:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Assistant(3176) ;
        2. Sales Assistant(859) ;
        3. Sales Associate(433) ;
        4. Customer Service(364) ;
        5. Retail Assistant(250) ;
        6. Customer Service Assistant(229) ;
        7. Customer Service Representative(194) ;
        8. Team Manager(131) ;
        9. Retail Sales Assistant(129) ;
        10. Section Manager(128) ;
        11. Visual Merchandiser(125) ;
        12. Retail Sales Associate(122) ;
        13. Shop Assistant(112) ;
        14. Store Manager(103) ;
        15. Cafe Assistant(101) .


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      Jobs at Marks & Spencer

      11 jobs in United States
      Customer Assistant - Food - Fort William Simply Food
      Fort William, Scotland
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      Customer Assistant - Food - Haslemere Simply Food
      Haslemere, England
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      Customer Assistant - Food - Fort William Simply Food
      Fort William, Scotland
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      Customer Assistant - Food - Cambridge Beehive Simply Food
      Cambridge, East of England, England
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      Customer Assistant - Food - Fort William Simply Food
      Fort William, Scotland
      ·
      £13 - £13 /hr
      (Employer provided)
      View job
      View all Customer Service Assistant Jobs