Customer Service Representative applicants have rated the interview process at Marshalls with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Marshalls overall takes an average of 9 days.
Common stages of the interview process at Marshalls as a Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 29%
Skills test: 21%
Background check: 21%
Group panel interview: 7%
Presentation: 7%
Personality test: 7%
Drug test: 7%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 week. I interviewed at Marshalls (Chicago, IL) in Aug 2015
Interview
Group interview. Interview was conducted at the Chicago workforce center and I was referred to the job opportunity by an employment advertisement on Facebook. Met with the store manager and he liked my background experience and positive attitude.
Interview questions [1]
Question 1
How do you think that you could benefit this company?
Was fast just simple questions about customer service. I was offered the position but the schedule did not work for me. I really like the process. The interview was just one at the location and I applied only.
Interview with store manager in the store after filling out the application, then a personality test was given. Took about 10 minutes to do the test, but this was a long time ago.
It was a really easy interview. Just be confident and show you love to connect and help people and be a team player. Just be honest as possible. Know how to solve conflicts and make sure you tell them that they are adding a team member who is ready to handle conflicts if it comes to it and can stay calm.
Interview questions [1]
Question 1
Q: Tell me about a time you gave a good service to a customer.