It was pretty generic, just prepare by looking up interview questions online. They ask how you work in a team, and how you would act in certain scenarios since it is customer service based.
Interview questions [1]
Question 1
They asked what to do in situations that you have trouble with a customer.
Phone interview (30 min max.), then proceeded to second in-person interview at applied location.
Decent interviews, but found that they valued people who wouldn't realize that they favor older staff who won't try to change anything internally (even obvious cleaning/safety standards/time expectations).
I applied online. I interviewed at Marshalls (Woodhaven, MI) in Oct 2025
Interview
Marshalls shares their career portal with Home Goods and TJ Maxx. Be very careful that you are applying to the right store and location. Afterwards, you will get a call fairly quickly to set up an interview. Usually only one manager handles the interviews, so you may not hear back on follow-ups for awhile if that person is off of work. Follow up as needed or you may get forgotten about.
Interview questions [1]
Question 1
There were only a few questions. The only important one is about your availability. They are obviously checking for good attitude and professionalism even though you won't be asked about that.
Easy and Straight Forward. Great Team. The managers are easy to work with and easy to talk to. great start to work on communication skills with clients. Other coworkers are easy to work with. Friendly environment. Pay not too great
Interview questions [1]
Question 1
Tell me about yourself? What are your other experiences?
Retail Sales Associate applicants have rated the interview process at Marshalls with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 10 days to get hired, when considering 77 user submitted interviews for this role. To compare, the hiring process at Marshalls overall takes an average of 9 days.
Common stages of the interview process at Marshalls as a Retail Sales Associate according to 77 Glassdoor interviews include:
One on one interview: 38%
Background check: 13%
Skills test: 13%
Drug test: 11%
Presentation: 9%
Personality test: 6%
Phone interview: 3%
Other: 3%
Group panel interview: 2%
IQ intelligence test: 2%
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