This is the process, i submitted my application online and received a response that they want to conduct a phone interview, they sent me an email.with a link to schedule your phone interview. Typical job interview questions especially how nordstrom excel in outstanding service. I passed the phone interview and the Hr told me that they will submit an email about how to complete a skill assessment for the position..it is a simulation on how to placed orders from a customer through phone. After four days of waiting after i complete the assesment, they contacted me to inform that i passed the skill assesment.Another job interview from a hring manager--this is a virtual job interview using webcam and headphone. I passed the virtual interview and told me they will sent me an email about doing a background check. After a week they told me that i passed the background check and they offer me the job. Just study nordstrom history and how. they provide excellent customer service..Good luck and hope this helps.