Interview over the phone, hiring management goes over credentials and onboarding, need to take and pass UA and finger printing . They go over experience with tough customers and other scenarios

Extremely helpful, always accessible and willing to guide me through the application process. THe most interesting process was when I cam to Florida for the in person interview. I expected, and have always experienced an interview with a hiring manager. After I met with the HR representative she led me into a room gave me a sheet of paper and one with a detailed scenario, and asked me to explain how I would solve that situation. Following this, not one but 3 staff members interviewed me at the same time, therefore it got a little nerve racking. However, they were th enicest and warmest people I have interviewed with.