Customer Service Representative applicants have rated the interview process at PENFED Credit Union with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 53% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at PENFED Credit Union overall takes an average of 23 days.
Common stages of the interview process at PENFED Credit Union as a Customer Service Representative according to 3 Glassdoor interviews include:
Phone interview: 22%
Skills test: 22%
Drug test: 22%
IQ intelligence test: 11%
Background check: 11%
Personality test: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at PENFED Credit Union (Arlington, VA)
Interview
It was easy process, drug screening and credit check. As far as the time around time was pretty fast like 1 week . Had a interview over the phone and one in person. The phone interview was just going over position and what they expect asked about 3 questions and then they set up the in person interview
I applied online. I interviewed at PENFED Credit Union in Feb 2023
Interview
The interview process was very very good, they reached out and requested information about the job. It was an amazing experience . The recruiter was very friendly and l look forward
I applied online. The process took 2 weeks. I interviewed at PENFED Credit Union (McLean, VA) in Sep 2017
Interview
Applied online, received quick response for phone interview. Interview questions were standard scenario based. Received call back for person to person within two days. Received an offer within 10 days from initial application.
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer?